Terms and condition
Just a few points:
♦️Always sent proof of payment as its difficult and takes alot of time to match payments from my bank statement. Remember I work with alot of invoices and different files. POP'S is a must.
♦️Always sent full adress for courier fee as it differ from area.
♦️If my post doesn't state courier you can self collect.
♦️Some posts have their own courier fee and that means that the item gets courier from supplier self.
♦️ Local will also be 7-14 working days as stated before. (Starting the day after payment- so if you paid the 15th the you count from the 16th) Sometimes an item or design is sold out and I have to collect the following week or have to wait untill supplier receive their stock. I'm not the only one buying from them.
♦️Advise your clients of the leadtime on local items. If you sent me a messages within 5 working days requesting your waybill, know that I will not even reply. Waybills will be posted on the waybill group once bookings is done. I also follow up with my suppliers after their leadtimes if I haven't received any waybills.
♦️We do check items like dinner sets and pots before sending it out. If insurance is not taken out i will not be held responsible for any damages or lost.
INSURANCE OPTION AVAILABLE ‼️
We don't take responsibility for courier faults/loss/damages
♦️Clients have to inform us immediately after receiving goods about missing items or defects, so that returns can be arranged within 5 days.
♦️My T's & C's and disclaimer is there for a reason.
♦️Some designs and colour may vary from original as alot of photos that we get from suppliers is computerized. NO REFUNDS ON THESE as its not a fault or defect.
♦️REFUNDS will only be done if item was ordered and totally sold out and I can't get more within 2-3weeks.
♦️ No refunds on buyers remorse
♦️ REFUNDS will only be done on defected items if its not caused by the client and once I've received the item back, it will be inspected to determine the cause of defect.
♦️Once the parcels leave my house its out of my hands. You get the tracking nr, so its your or your clients responsibility to track the parcel. I do not work for any courier company and will not be held liable for any delays
♦️No making contact with my agents or clients as this is against the law .Popia is there for a reason.
♦️Mistakes do happen im only human. And if a mistake occurs i will sort it out a.s.a.p. But I do try my utmost best to not make mistakes.
♦️Collection of stock is Wednesdays and Thursdays
If you order after a that day it will stand over to the next collection day at that specific supplier. Remember I work on POP
This is to protect the supplier and client...
♦️Always sent proof of payment as its difficult and takes a lot of time to match payments from my bank statement. Remember I work with a lot of invoices and different files. POP'S is a must.
♦️Always sent full address when a courier option has been selected.
♦️Courier fees to apply when courier service is being selected.
♦️If my post doesn't state courier you can self collect.
♦️ Local will also be 5-7 working days as stated before. (Starting the day after payment- so if you paid the 15th the you count from the 16th) Sometimes an item or design is sold out and I have to collect the following week or have to wait until supplier receive their stock. I'm not the only one buying from them.
♦️We check all electronic items before sending it out. If insurance is not taken out I will not be held responsible for any damages or lost. INSURANCE OPTION AVAILABLE ‼️We don't take responsibility for courier faults/loss/damages.
♦️Clients have to inform us immediately after receiving goods about missing items or defects, so that returns can be arranged within 5 days.
♦️Some designs and color may vary from original as a lot of photos that we get from suppliers is computerized. NO REFUNDS ON THESE as its not a fault or defect.
♦️REFUNDS will only be done if the item was ordered and totally sold out and I can't get more within 1-2 weeks.
♦️All products incorrectly ordered will have a 10% handling fee if chosen to return it.
♦️ REFUNDS will only be done on defected items if its not caused by the client and once I've received the item back, it will be inspected to determine the cause of defect.
♦️Once a product has been received you have to inspect and test it as no returns will be accepted. 24 Hours is more than enough to test the product and report any faults etc.
♦️Once the parcels leave my house it's out of my hands. You get the tracking nr, so its your or your clients responsibility to track the parcel. I do not work for any courier company and will not be held liable for any delays.
♦️No making contact with my agents or clients as this is against the law .Popia is there for a reason.
♦️Mistakes do happen I'm only human. And if a mistake occurs I will sort it out a.s.a.p. But I do try my utmost best to not make mistakes.
♦️Collection of stock is everyday upon appointment.
♦️Remember I work on POP. Always use your ref number supplied on order.
♦️My T's & C's is there for a reason.
This is to protect the supplier and client...
♦️Always sent proof of payment as its difficult and takes a lot of time to match payments from my bank statement. Remember I work with a lot of invoices and different files. POP'S is a must.
♦️Always sent full address when a courier option has been selected.
♦️Courier fees to apply when courier service is being selected.
♦️If my post doesn't state courier you can self collect.
♦️ Local will also be 5-7 working days as stated before. (Starting the day after payment- so if you paid the 15th the you count from the 16th) Sometimes an item or design is sold out and I have to collect the following week or have to wait until supplier receive their stock. I'm not the only one buying from them.
♦️We check all electronic items before sending it out. If insurance is not taken out I will not be held responsible for any damages or lost. INSURANCE OPTION AVAILABLE ‼️We don't take responsibility for courier faults/loss/damages.
♦️Clients have to inform us immediately after receiving goods about missing items or defects, so that returns can be arranged within 5 days.
♦️Some designs and color may vary from original as a lot of photos that we get from suppliers is computerized. NO REFUNDS ON THESE as its not a fault or defect.
♦️REFUNDS will only be done if the item was ordered and totally sold out and I can't get more within 1-2 weeks.
♦️All products incorrectly ordered will have a 10% handling fee if chosen to return it.
♦️ REFUNDS will only be done on defected items if its not caused by the client and once I've received the item back, it will be inspected to determine the cause of defect.
♦️Once a product has been received you have to inspect and test it as no returns will be accepted. 24 Hours is more than enough to test the product and report any faults etc.
♦️Once the parcels leave my house it's out of my hands. You get the tracking nr, so its your or your clients responsibility to track the parcel. I do not work for any courier company and will not be held liable for any delays.
♦️No making contact with my agents or clients as this is against the law .Popia is there for a reason.
♦️Mistakes do happen I'm only human. And if a mistake occurs I will sort it out a.s.a.p. But I do try my utmost best to not make mistakes.
♦️Collection of stock is everyday upon appointment.
♦️Remember I work on POP. Always use your ref number supplied on order.
♦️My T's & C's is there for a reason.
This is to protect the supplier and client...
♦️Always sent proof of payment as its difficult and takes a lot of time to match payments from my bank statement. Remember I work with a lot of invoices and different files. POP'S is a must.
♦️Always sent full address when a courier option has been selected.
♦️Courier fees to apply when courier service is being selected.
♦️If my post doesn't state courier you can self collect.
♦️ Local will also be 5-7 working days as stated before. (Starting the day after payment- so if you paid the 15th the you count from the 16th) Sometimes an item or design is sold out and I have to collect the following week or have to wait until supplier receive their stock. I'm not the only one buying from them.
♦️We check all electronic items before sending it out. If insurance is not taken out I will not be held responsible for any damages or lost. INSURANCE OPTION AVAILABLE ‼️We don't take responsibility for courier faults/loss/damages.
♦️Clients have to inform us immediately after receiving goods about missing items or defects, so that returns can be arranged within 5 days.
♦️Some designs and color may vary from original as a lot of photos that we get from suppliers is computerized. NO REFUNDS ON THESE as its not a fault or defect.
♦️REFUNDS will only be done if the item was ordered and totally sold out and I can't get more within 1-2 weeks.
♦️All products incorrectly ordered will have a 10% handling fee if chosen to return it.
♦️ REFUNDS will only be done on defected items if its not caused by the client and once I've received the item back, it will be inspected to determine the cause of defect.
♦️Once a product has been received you have to inspect and test it as no returns will be accepted. 24 Hours is more than enough to test the product and report any faults etc.
♦️Once the parcels leave my house it's out of my hands. You get the tracking nr, so its your or your clients responsibility to track the parcel. I do not work for any courier company and will not be held liable for any delays.
♦️No making contact with my agents or clients as this is against the law .Popia is there for a reason.
♦️Mistakes do happen I'm only human. And if a mistake occurs I will sort it out a.s.a.p. But I do try my utmost best to not make mistakes.
♦️Collection of stock is everyday upon appointment.
♦️Remember I work on POP. Always use your ref number supplied on order.
♦️My T's & C's is there for a reason.